Question 1

What types of products do you sell?

Accepted Answer

We specialize in sealed Pokémon products, including booster packs, booster boxes, and more. Check back often, as we’re always expanding our inventory!

Question 2

How often do you restock?

Accepted Answer

Restocks depend on product availability and demand. Follow us on Instagram, Facebook, Discord, or sign up to our Newsletter to stay updated on new arrivals and restocks!

Question 3

Do you sell single cards?

Accepted Answer

Not at the moment, but we may offer singles in the future! Keep an eye out for updates on our product offerings.

Question 4

Are you buying personal collections?

Accepted Answer

We’re not currently buying collections, but this may change down the line. Stay tuned for announcements!

Question 5

How long will it take to receive my order?

Accepted Answer

Shipping times vary depending on your location and the shipping method selected at checkout. You’ll receive tracking information once your order is shipped.

Question 6

Can I cancel my order, and how do I do it?

Accepted Answer

Yes, you can cancel your order within 24 hours of placing it. Simply contact us through the Contact page or email us at support@pokesweetstcg.com. Please note that once your order has been shipped, cancellations are no longer possible.

Question 7

Can I return or exchange my purchase?

Accepted Answer

We do not accept returns or refunds for sealed products to ensure quality and authenticity for all customers. However, if you receive a defective or damaged item, please contact us for an exchange.

Question 8

How do I report a defective or damaged item?

Accepted Answer

If your item arrives defective or damaged, visit our Contact page and provide a description of the issue along with a photo. We’ll arrange an exchange or replacement.

Question 9

What should I do if I have a question or issue not listed here?

Accepted Answer

If you have a question or issue that isn’t covered in the FAQ, we’re happy to help! You can reach out to us via the Contact page or email us directly at support@pokesweetstcg.com. We’ll get back to you as soon as possible!